FAQS

1. How can I contact LiveItLife?

For assistance with products, orders, shipping, or returns, email service@liveiylife.com.

Please include your order number when contacting us about an existing purchase.

2. What payment methods are available?

Payment methods accepted for your order will be displayed at checkout.

3. Where do you ship?

We currently offer shipping to the United States, Canada, Australia, the United Kingdom, Germany, and France, subject to address and product eligibility.

4. How much does shipping cost?

Our standard shipping rates are:

• Orders of $69.99 USD or less: $6.99 USD

• Orders over $69.99 USD: Free shipping

Shipping charges will be displayed at checkout.

5. How long does delivery take?

Order processing generally takes up to 3 business days.

Estimated shipping time is 5–12 business days after dispatch.

Actual delivery times may vary.

6. Are customs duties and import taxes included?

Yes. Shenyang Yujie Trading Co., Ltd. covers applicable customs duties, import taxes, and customs clearance fees associated with international shipments.

Customers will not be required to pay additional import-related charges upon delivery.

Any applicable taxes collected during purchase will be displayed at checkout.

7. How can I track my order?

Tracking details will be sent by email when available after shipment.

You may track eligible shipments using the carrier tracking number at https://www.17track.net/en.

8. Can I cancel my order?

Cancellation may be requested before shipment.

Please contact service@liveiylife.com with your order number as soon as possible.

9. What is your return period?

Standard return requests must be submitted within 14 calendar days after delivery, subject to applicable consumer protection laws.

10. Who pays return shipping?

For eligible returns due to personal preference or a change of mind, customers are responsible for return shipping costs unless applicable law requires otherwise.

Return shipping costs for damaged, defective, or incorrect products are handled in accordance with applicable consumer protection laws.

11. How long does a refund take?

Approved refunds are processed to the original payment method within 5–10 business days, subject to any shorter period required by law.

Additional time may be required for the refund to appear in your account, depending on your payment provider.

12. What should I do if an item arrives damaged or incorrect?

Email service@liveiylife.com with your order number, a description of the issue, and relevant photographs where reasonably available.

We will review the request and provide the appropriate next steps.

13. What if my package does not arrive?

Please review your shipment tracking information.

If your package is delayed or missing, contact service@liveiylife.com with your order number for assistance.