Return Policy
This Policy applies to purchases made from LiveItLife at https://liveitlife.com, operated by Shenyang Yujie Trading Co., Ltd..
1. Order Cancellation
Customers may request cancellation before an order has been shipped.
To request cancellation, email service@liveiylife.com with your order number.
If cancellation is confirmed before dispatch, a full refund will be issued to the original payment method.
After shipment, customers may request a return under the conditions below.
2. Returns
Standard return requests are accepted within 14 calendar days after delivery.
To qualify for a standard return, an item generally must:
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Be unused and in its original condition.
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Include original packaging and accessories, where applicable.
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Be accompanied by proof of purchase.
These conditions do not restrict mandatory consumer rights relating to defective or incorrectly supplied products.
3. How to Request a Return
Please email service@liveiylife.com with:
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Your order number
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The item involved
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The reason for your return request
Our support team will review the request and provide the applicable return instructions and confirmed return address.
Do not send returned items directly to a manufacturer or an unconfirmed address.
4. Return Shipping Costs
Returns for Personal Reasons
For eligible returns due to a change of mind or personal preference, customers are responsible for return shipping costs unless applicable law requires otherwise.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact service@liveiylife.com with your order number, a description of the issue, and relevant photographs where reasonably available.
We will review the request and provide appropriate remedies and shipping arrangements in accordance with applicable consumer protection laws.
Restocking Fees
We do not charge restocking fees for eligible returns.
5. Refund Processing
After receiving and inspecting an eligible returned item, we will notify the customer of the refund status.
Approved refunds will be processed to the original payment method within 5–10 business days, subject to any shorter period required by applicable law.
Business days exclude weekends and applicable public holidays.
The time required for the funds to appear in your account may vary depending on your bank or payment provider.
6. Late or Missing Refunds
If your refund has been confirmed but has not appeared in your account, please check with your bank or payment provider.
If the expected processing period has passed, contact service@liveiylife.com with your order number and refund details.
7. Exchanges
Customers may contact our support team to inquire about exchange options.
Availability and conditions will be confirmed before an exchange is arranged.
8. Contact Information
Brand: LiveItLife
Operated by: Shenyang Yujie Trading Co., Ltd.
Website: https://liveitlife.com
Email: service@liveiylife.com
Business Address: Unit 7-23672, 7th Floor, No. 39-4 Chuangxin 2nd Road, Hunnan District, Shenyang Area of the China (Liaoning) Pilot Free Trade Zone, China
This Policy does not affect mandatory statutory consumer rights.